innoVISION IT Managed Services - Silver
(Augmented IT)
Specifically for companies and organizations with existing IT resources who need some extra help, we have created just the plan for you. Our innoVISION IT Managed Services Silver plan is built for the single IT person or small IT department who excels at being the onsite tech support for their end users, but due to lack of time, expertise, or other resources, are not able to do everything, specifically network monitoring and maintenance. We are also able to step in and help with server support and troubleshooting if their specialization is more with desktop support.
So overworked and stressed out IT person – we’re here for you. Let us take care of the mundane yet important things like monitoring and maintenance to relieve some of the pressure on you. At the same time we’ll help make your network run more smoothly and minimize costly and stressful downtime. Our solution includes:
Monitoring
- Server event log monitoring
- Desktop event log monitoring
- SNMP capable network device monitoring
- Disk space monitoring
- Internet connectivity monitoring
- Critical server services monitoring (with available auto-restart)
Maintenance
- Hard disk defragmentation
- Multiple anti-malware scans
- Hard disk scans
- Windows disk cleanup
- Network configuration standardization
Security
- Managed anti-virus and anti-spyware
- Uninstall and block access to dangerous software such as peer to peer file sharing programs and internet browser toolbars
- Auto lock or lock-off Windows on schedule to prevent unauthorized access
- Block user access to Windows utilities that could be used to damage integrity of Windows installation
Microsoft Windows and Office Patch Management
System Hardware and Software Auditing
Built-in Ticketing System – Users can create and monitor the status of support requests from their desktops
Multiple Reporting Capabilities
Built in Remote Control Capabilities for Instant Remote Support (support users from your desk!)
Beyond these capabilities, we can be available as backup support if you ever get overwhelmed with support requests, have a big project to do, or need to be out of the office for a few days. It is our role and our goal, to make you look good – the IT rock star of your organization!
