innoVISION IT Managed Services - Bronze
So you have a great IT department with a really skilled and helpful team. But you know that there has to be an easier, more efficient way to get the information that you need to be able to support your systems and users more proactively. Wouldn’t it be great if there was a tool that allowed you to monitor all your systems, automatically run maintenance afterhours, have centralized security and the ability to block harmful software, be able to within minutes run an audit report of your organization’s current hardware and software, get a handle on patch management – even for distributed users, etc.? Well there is and we provide it along with all the training and support you need in our innoVISION Bronze plan.
Here is a brief overview of the functionality this tool provides for you:
Monitoring
- Server event log monitoring
- Desktop event log monitoring
- SNMP capable network device monitoring
- Disk space monitoring
- Internet connectivity monitoring
- Critical server services monitoring (with available auto-restart)
Maintenance
- Hard disk defragmentation
- Multiple anti-malware scans
- Hard disk scans
- Windows disk cleanup
- Network configuration standardization
Security
- Managed anti-virus and anti-spyware
- Uninstall and block access to dangerous software such as peer to peer file sharing programs and internet browser toolbars
- Auto lock or lock-off Windows on schedule to prevent unauthorized access
- Block user access to Windows utilities that could be used to damage integrity of Windows installation
Microsoft Windows and Office Patch Management
System Hardware and Software Auditing
Built-in Ticketing System – Users can create and monitor the status of support requests from their desktops
Multiple Reporting Capabilities
Built in Remote Control Capabilities for Instant Remote Support (support users from your desk!)
Beyond these capabilities, we can be available as backup support if you ever get overwhelmed with support requests, have a big project to do, or are short staffed for a few days. It is our role and our goal, to make your department run as efficiently as possible. Because everyone know that technology that works makes for a happy organization!
